Shipping Policy

Shipping Policy

Last updated: May 19, 2026

StageMing ships worldwide from China using top-tier international carriers (DHL, FedEx, UPS, and local postal services).

Estimated Delivery Times

Region Shipping Type Estimated Delivery
Middle East (UAE, Saudi Arabia, Kuwait, Oman, Bahrain)Excluding Qatar DDP 5–16 business days
United States, Qatar DDU 5–15 business days
China DDU 5–10 business days
Europe, Australia & Rest of World DDU 5–16 business days

Delivery estimates begin from the date of shipment, not order placement.

Taxes & Duties

  • Middle East (DDP): All import duties and local taxes are included in the checkout price. No additional charges upon delivery.
  • US, China & All Other Regions (DDU): Local customs duties and import taxes are not included in the product price. These fees are the buyer's responsibility and are collected by the local carrier before delivery.

Lost Packages

A package is formally declared lost if there are no tracking updates for:

  • 30 consecutive days — Middle East shipments
  • 45 consecutive days — All other destinations

Upon declaration of loss, we will issue a free reshipment or full refund at your preference.

Incorrect Address

Please verify your shipping address carefully at checkout. If a package is returned due to an incorrect address provided by the customer, reshipping fees will be charged. If a refund is preferred, the original shipping fee is non-refundable.

Contact

Email:support@mclighting.com.cn
Response time: Within 2 business days